SPA MANAGER

Company: Woodhouse Spa - Briargate
Location: Colorado Springs
Posted on: November 6, 2024

Job Description:

Woodhouse Spa in expanding to the Shops at Briargate Promenade! We are looking for a Spa Manager to start our team. -*Must be able to commute to Castle Pines location for training for the first month. Weekends and evenings are required*The Spa Manager role is an important responsibility as this person oversees the many working parts of the location. To be successful in this position, it requires an individual who has a range of skills including handling personnel matters such as hiring, terminations, coaching, conducting performance reviews and discipline when needed. They should possess leadership skills and be able to create a positive work culture that produces wellrounded, loyal, and productive team members. The Spa Manager must be able to multi-task and should take "ownership" of the spa operations including understanding the financial aspects of the business. It is important that they present a professional image and are capable of networking and negotiating "partnerships" for the spa with local businesses and organizations.ResponsibilitiesExperience in guest relations and massage/salon/spa or hospitality management is necessary. Role expectations include meeting/exceeding key performance indicators, facility management, maintaining supplies and overseeing inventory processes, ensuring guest satisfaction, recruiting and training, and employee coaching and development. The Spa Manager is responsible for conforming to all Woodhouse Spa standards that are set forth in the Operations Manual and shall strive each day to exceed guest expectations.Qualifications

• Must have spa management experience.
• Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
• Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention while acting as a second point of contact for guest issues, including but not limited to follow-up, feedback, and concerns
• Overseeing marketing initiatives and coordinating reputation management responsibilities.
• Understanding, managing and overseeing computer reports and functions to ensure accurate guest records are maintained and required reports are available when needed.
• Managing employee callouts or day-of scheduling challenges if the Assistant Manager is not on-site to assist.
• Performing other projects, work and activities as assigned to ensure the spa is running at optimal performance.
• Ensuring the location meets/exceeds location goals. Monitor and assist location leaders with creating and coaching the team to achieve departmental and individual goals
• Adjusting employee timecards.
• Coordinating and managing training opportunities for in-spa operations, product knowledge and treatment protocols.
• Maintaining a professional appearance in accordance with the specified dress code.
• Coordinating and providing a training schedule
• Ensuring the health and safety of guests and employees is paramount.
• Guaranteeing compliance with all state and local rules and regulations.
• Strong management skills with experience inventory control, purchasing, and retail sales.
• Ability to lead a team effectively and ensure smooth operations.
• Proficient in POS systems, cash register management, and customer service.
• Experience in negotiating, recruiting, and employee orientation
• Excellent organizational skills and time management abilitiesStandards
  • Performing/overseeing daily closeout procedures on computer software
  • Performing duties of Spa Coordinator and or Spa Concierge when needed
  • Maintaining organization of break room and office area
  • Educating guests on spa services and retail products
  • Managing the inventory database on computer software
  • Ensure the spa appearance is held to the highest standards at all times
  • Keeping the Spa Coordinators and or Spa Concierge engaged, friendly, and involved at all times
  • Training of Spa Coordinators and or Spa Concierge to Five Star ServiceOrganizational RelationshipsThe Spa Manager reports directly to the general manager and the franchise owner.CompensationSalary Pay10% commission on retail salesHealth insuranceSick pay accrualIf you are passionate about the wellness industry and possess the necessary skills to lead a successful spa team, we encourage you to apply for this exciting opportunity as our Spa Manager!Job Type: Full-time
    Pay: $55,000.00 - $60,000.00 per year
    Benefits:
    • Employee discount
    • Health insurance
    • Vision insuranceShift:
      • 8 hour shift
      • Day shift
      • Evening shift
      • Morning shift

Keywords: Woodhouse Spa - Briargate, Highlands Ranch , SPA MANAGER, Executive , Colorado Springs, Colorado