IM ELIGIBILITY CASE MANAGER
Company: Clear Creek County, Colorado
Location: Idaho Springs
Posted on: October 23, 2024
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Job Description:
JOB SUMMARY:
Under general supervision of the Case Worker Supervisor or the
Health and Human Services Division Director, this position performs
eligibility work that requires a strong working knowledge and
understanding of eligibility program rules and policies and
operation of the current proscribed eligibility computer
program(s). Performs duties associated with initial intake and
ongoing eligibility determination for such programs as Food
Assistance, Medical Programs, and Financial Assistance Programs as
described in Colorado Staff Manuals, Volumes III, IVB, and VIII
through the Department of Human Services or Department of Health
Care Policy and Finance. Interprets rules and regulations of all
program areas. Facilitates and/or coordinates the processes and
procedures necessary to provide clients with assistance. Performs
calculations and accounting functions necessary to establish
eligibility and to determine the necessary steps to resolve client
situations. Provides referral to other community resources to
assist clients. Bilingual English/Spanish a plus.
PRINCIPAL JOB DUTIES:
(The following duty statements are illustrative of the essential
functions of the job and do not include other non-essential or
marginal duties that may be required. Clear Creek County reserves
the right to modify or change the duties or essential functions of
this job at any time. All responsibilities may not be performed by
all incumbents.)
Performs duties associated with initial intake and ongoing
eligibility determination for such programs as Food Assistance,
Medical Programs, and Financial Assistance Programs to include;
LEAP, Food Stamps, Old Age Pension, Aid to the Needy Disabled,
Medicaid and Medicare supplements. As described in Colorado Staff
Manuals, Volumes III, IVB, and VIII through the Department of Human
Services or Department of Health Care Policy and Finance.
Determines eligibility for Expedited Food Assistance.
Interprets rules and regulations of all program areas
Screens applications to verify programs being applied for
Conducts initial and ongoing program eligibility interviews and
assessments by phone, face-to-face or during a home visit and
gathers information such as income and financial resources
Performs calculations and accounting functions necessary to
establish eligibility and to determine the necessary steps to
resolve client situations
Facilitates and/or coordinates the processes and procedures
necessary to provide clients with assistance
Approves or denies applications, closes cases as necessary, and
notifies clients of decisions in writing
Completes required paperwork to restore benefits, provide
retroactive payments, and provide supplements
Transfers cases to the appropriate eligibility specialist, team, or
closed caseload
Assists clients in completing forms and obtaining the necessary
documentation for program participation
Assesses client needs and makes referrals to other agency and
community services
Uses computerized systems to research current and past assistance
status and history
Sets up new case files and properly categorizes household
composition
Maintains a working knowledge of the current eligibility computer
system
Performs data entry functions to ensure that required and relevant
information is accurately entered into
Ensures benefit calculations made by the current proscribed
eligibility computer program(s) are accurate in order to
reduce/eliminate errors
Manages workload and paper flow
Processes case changes as they occur
Ensures that all case documents are filed in the electronic case
file appropriately and in a timely manner
Establishes and computes recoveries and restorations due as a
result overpayment or underpayment; notifies fraud investigators
when case information indicates that benefits may have been
received based on fraudulent information
Informs recipients/applicants of rules and regulations
Explains rights and responsibilities to clients and provides
referrals to non-profit agencies and other service providers to
facilitate a comprehensive solution to the client's issues
Maintains a working knowledge of program rules and regulations
Receives, researches, resolves and clears information on required
program reports
Processes program sanctions
Identifies the level and kind of sanction
Provides sanction notification to the client being sanctioned
Adheres to all County policies and procedures, and all laws and
regulations as they pertain to assigned area
Other related duties as assigned by the Supervisor or HHS Division
Director.
MINIMUM JOB REQUIREMENTS:
REQUIRED EDUCATION:
High school diploma or equivalent and two (2) years office or
public service experience required.
Bachelor's degree in public administration, behavioral sciences or
appropriately related degree is recommended.
Any combination of education, training and experience which
provides the knowledge, skills and abilities required for the job
may be substituted for the required education on a two for one-year
basis.
Note: When using a combination of experience and education to
qualify, the education must have a strong emphasis in the human
behavioral science fields.
REQUIRED EXPERIENCE:
Minimum of one (1) year full-time professional case management
and/or social casework
REQUIRED SKILLS:
Knowledge of case management principles and practices, concepts of
self-sufficiency, welfare reform, and a general knowledge of the
principles of human behavior.
Knowledge of agency policies, eligibility laws, rules and
regulations for public assistance program.
A thorough knowledge of educational, training, employment and other
resources available in the community.
Diagnostic and interviewing skills.
Skilled in writing, research, data management, and public
contact/public relations.
Ability to maintain a high level of professionalism.
Ability to accurately and effectively transmit and receive
information that is necessary to the accomplishment of goals and
objectives including effective written and oral communication;
ability to keep customers, subordinates, peers, and supervisors
informed; and the ability to listen.
Able to maintain courteous and effective working relationships with
the public, County departments, co-workers and other agencies.
Organization and time management skills.
Computer proficiency required in word processing and databases.
Requires a level of knowledge and ability to accomplish tasks or
projects in a consistent and accurate manner and in a variety of
situations.
NESESSARY SPECIAL REQUIREMENTS:
Must have valid Colorado Motor Vehicle Driver's License
Must pass background check: Criminal & Traffic
Required legal authorization to work. United States citizenship or
legal authorization to work in the United States.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical requirements described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.
While performing the duties of this job, the employee is regularly
required to talk and hear. The employee frequently is required to
sit and stand for long periods of time; use hands and fingers to
handle or feel; and reach with hands or arms. The employee is
required to: stand, walk, bend, twist, stoop, kneel, or crouch.
Must be able to respond to the customers' needs and perform tasks
requiring extensive hand and eye coordination. Dexterity of hands
and fingers to operate a computer keyboard, mouse, and other
devices and/or objects. The employee must frequently lift and/or
move objects up to 25 pounds. Specific vision abilities required by
this position include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.
Physical ability and mobility to drive a motor vehicle to and from
other work sites and meetings as required. Ability to occasionally
work extended shifts and attend training and meetings outside of
regularly scheduled hours. Persons in this position must be able to
work in stressful situations.
The work environment characteristics described here are
representative of those an employee encounters while performing
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Work is performed in an office environment. This role routinely
uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax/scan machines. Ability to
tolerate and be productive in a quiet to moderate noise level in
the work place. In addition, employees in this position will have
frequent breaks in concentration caused by interruptions from staff
or public and by phone. Employee will have periodic exposure to
hazards in the field such as driving and inclement weather.
SUPERVISORY:
None
The above statements are intended to describe the general nature
and level of work. They are not intended to be an exhaustive list
of requirements, duties and responsibilities. Clear Creek County
provides reasonable job-related accommodations for disabled
persons.Compensation details:
19.4-23.24PIc383789884dd-25660-35523683
Keywords: Clear Creek County, Colorado, Highlands Ranch , IM ELIGIBILITY CASE MANAGER, Executive , Idaho Springs, Colorado
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