Senior Technical Support Analyst

Company: VirtualVocations
Location: Boulder
Posted on: November 8, 2024

Job Description:

A company is looking for a Senior Technical Support Analyst to assist customers in effectively utilizing their software to meet business objectives.

Key Responsibilities

Manage service request tickets, document challenges, and provide timely updates until resolution
Collaborate with team members and lead mentoring sessions to enhance team effectiveness
Develop and demonstrate advanced SQL skills to support customer needs and software utilization

Required Qualifications

Bachelor's degree or equivalent experience
5+ years of technical, financial, or related customer support experience in a software environment
Intermediate to advanced knowledge in Microsoft SQL Server, MS Office, Smartsheet, and Salesforce
Prior knowledge or experience in the legal finance sector or similar financial systems environment
Elite software experience required

Keywords: VirtualVocations, Highlands Ranch , Senior Technical Support Analyst, Accounting, Auditing , Boulder, Colorado

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